1. Overview

This Refund & Cancellation Policy (“Policy”) applies to all purchases made through platforms operated by Double J Global PTE. LTD. (“we”, “us”, or “our”), which acts as the Merchant of Record (MoR) for all customer transactions.

By making a purchase, you acknowledge and agree to the terms of this Policy.

2. Refund Responsibility

As the Merchant of Record, we are solely responsible for processing all customer payments, issuing invoices, and handling refunds, chargebacks, or payment disputes. All customer inquiries related to refunds must be submitted to us directly.

3. Eligibility for Refund

Refunds may be granted under the following conditions:

• A technical error resulted in duplicate billing;
• The service purchased was not delivered as described;
• The request is made within [X] days of the transaction date (default: 7–14 days);
• The request complies with applicable consumer protection laws.

Refunds will not be granted for:

• Change of mind;
• Customer’s failure to use the service within a designated timeframe;
• Violation of our Terms of Service.

4. Refund Process

To request a refund, customers must submit a written request to [Insert support email] including:

• Full name
• Transaction ID
• Date of purchase
• Reason for refund

The request complies with applicable consumer protection laws.

Refunds will be processed within [5–10 business days] of approval and returned to the original payment method used at the time of purchase.

5. Cancellations

For subscription-based or recurring services, cancellation requests must be received at least [X] days before the next billing cycle. Failure to cancel in time may result in additional charges, which are non-refundable.

6. Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback. Abuse of chargeback processes may result in account suspension or service termination.

7. Compliance Statement

This policy complies with international consumer protection regulations and card network rules. As a Singapore-registered entity, Double J Global PTE. LTD. adheres to applicable refund guidelines set by the Monetary Authority of Singapore (MAS) and our payment service providers.

8. Contact Us

For customer support or inquiries, please contact us at:

📧 Email: legal@doublejglobal.com
📍 Registered Address: 14/F, Queensway Government Offices, 66 Queensway, Admiralty, Hong Kong SAR
🕒 Business Hours: Monday–Friday, 9:00am–6:00pm (SGT)